Human Centered Design Workshop
I facilitated an in-person human-centered design workshop at Platform One headquarters in San Antonio. The goal was to introduce HCD principles, align teams around user needs, and apply those ideas directly to their existing products.
My Role
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Facilitated an onsite workshop with cross-functional teams
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Briefed leadership on the value and importance of human-centered design
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Planned and guided hands-on exercises
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Helped translate discussions into actionable takeaways
Workshop Approach
Leadership Briefing
I opened the session by presenting to leadership on how human-centered design can improve product outcomes.Focused on practical value, not theoryConnected HCD to current challenges teams were facingSet the tone for a more user-focused mindsetEvaluating theCurrent ExperienceWe used the existing website as a working example throughout the session.Identified usability issues and friction pointsDiscussed how design decisions impact real usersAnchored exercises in something familiar and relevantEmpathy & User UnderstandingA key part of the workshop focused on empathy-building.Guided participants through exercises to better understand their usersEncouraged teams to step outside their own assumptionsHighlighted gaps in current understandingThese exercises helped shift conversations from “what we think” to “what users need.”Collaborative Exercises
The workshop was hands-on and discussion-driven.Mapped user experiences and pain pointsGrouped and prioritized problem areas Encouraged input across roles (engineering, product, etc.)
