I’ve facilitated and contributed to Human-Centered Design (HCD) workshops focused on improving user experiences within complex technical and operational environments. These sessions emphasized empathy, collaboration, and problem-solving by bringing together stakeholders, engineers, and users to better understand workflows, challenges, and mission needs. The Goal The workshops were designed to: better understand user behaviors and pain points identify workflow inefficiencies e

Platform One supports a wide range of users, teams, and mission needs across highly technical environments. As part of ongoing UX and design efforts, I contributed to improving user experience, branding consistency, communication clarity, and onboarding experiences across the ecosystem. The Challenge Platform One’s ecosystem included: highly technical terminology fragmented user experiences inconsistent branding between value streams onboarding friction for new users communic

Problem Operators needed a clearer way to monitor system status and connection workflows in a high-information environment. Challenges dense operational data real-time updates technical terminology workflow clarity minimizing cognitive overload My Role UX/UI design workflow mapping dashboard hierarchy stakeholder collaboration prototyping